Privacy Policy

1. Introduction

BookedRepair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using BookedRepair, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business information
• Business Data: Customer information, job details, scheduling data, invoices
• Payment Information: Billing address, payment method details (processed securely by third-party providers)
• Communications: Messages, support requests, feedback

2.2 Information We Collect Automatically

• Usage Data: How you interact with our service, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, performance data
• Cookies: Session cookies, preference cookies, analytics cookies

2.3 Information from Third Parties

• Integration data from connected services (Google Calendar, QuickBooks, etc.)
• Social media information if you connect social accounts
• Public business information for verification purposes

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and service updates
• Respond to customer service requests and support needs
• Personalize your experience and provide relevant content
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 When We May Share Information

• Service Providers: Third-party vendors who help us operate our service
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorize sharing

4.3 Third-Party Service Providers

We work with trusted third parties including:

• Payment processors (Stripe, PayPal)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers
• Analytics providers (Google Analytics)
• Customer support tools

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account information: Until account deletion plus 30 days
• Business data: Available for export for 30 days after cancellation
• Usage logs: Typically retained for 12 months
• Financial records: Retained as required by law (typically 7 years)

7. Your Rights and Choices

7.1 Account Information

You can review and update your account information at any time through your account settings.

7.2 Data Access and Portability

You can request a copy of your data or export your business information at any time.

7.3 Data Deletion

You can request deletion of your account and associated data. Some information may be retained as required by law or for legitimate business purposes.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. The updated policy will be effective when posted.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: